Our milk is 100% raw and unprocessed. No pasteurisation, no homogenisation, nothing

Yes, slight natural changes in taste, texture, or creaminess can happen across seasons due to changes in weather, fodder, and the animals’ diet. This is completely normal and is a sign of natural, unprocessed milk.

If we receive multiple curdling complaints on a particular day, we issue refunds to all affected customers without hesitation. For an individual complaint, please inform us within 1 hour of receiving the milk. In such cases, we offer a replacement, not a refund, as we need to ensure the milk was boiled and handled in a timely manner.

Trial orders are meant for first-time customers to experience our milk. Therefore, only one trial per household/address is allowed. Multiple trial requests from the same address or building may not be accepted.

Orders can be updated or cancelled on the app until 12:00 midnight. In emergencies, WhatsApp requests are accepted until 4:00 AM. After that, cancellations are not possible as deliveries are already dispatched. At Purity Harvest, purity comes before convenience — we never take back or re-route milk.

Yes! We offer flexible subscription plans — daily, alternate days, or custom schedules based on your family's needs. Subscriptions can be paused, modified, or cancelled at any time from your account.

No synthetic growth hormones are ever administered. Antibiotics are used only if an animal is genuinely ill and under veterinary advice

Boil immediately and refrigerate under 4°C as indicated on the pouch. Once opened, consume within 24 hours. Do not leave outside for extended periods. Since there are no preservatives, freshness is best within 2 days of delivery.

We currently deliver fresh milk in Gurugram and Dwarka only, as maintaining our 12-hour farm-to-door promise requires a tight delivery radius.

Our cows are milked in the late evening. The milk is instantly chilled in our Bulk Milk Cooling System (BMCS) within minutes, packed hygienically, and loaded onto GPS-tracked refrigerated vehicles. It reaches your doorstep in Gurugram or Dwarka within 12 hours — no overnight storage, no repackaging

A2 milk comes only from cows that produce the A2 beta-casein protein. Most commercial milk is a mix of A1 and A2 proteins. A2 milk is easier to digest, less likely to cause bloating, and is considered closer to the milk humans consumed historically. Our Gir, Kankrej, and Desi cow breeds naturally produce pure A2 milk.

We source exclusively from our own farm and select neighbouring farms in the region — all of which raise only indigenous Desi cow breeds like Gir and Kankrej. These native breeds are genetically hardwired to produce only the A2 beta-casein protein

Your satisfaction is our responsibility. If any pouch arrives damaged, tampered, or off in smell or taste, contact us immediately on WhatsApp with a photo and we will issue a full replacement or credit — no questions asked.